Most Boma & Horn apparel is produced to order. We want the process to be straightforward, so here is what to expect after you place an order.
Production & Shipping
Most orders are produced and prepared for shipment in approximately 2–4 business days. Standard shipping includes tracking. Once your order ships, tracking information will be sent to the email address used at checkout.
Carrier tracking can take 1–3 business days to begin showing movement after a label is created. Delivery dates are estimates and can be affected by the carrier, destination, weather, holidays, and address issues.
Boma & Horn currently ships within the United States. Guaranteed expedited shipping is not currently available on print-on-demand items.
Returns
Return requests may be made within 30 days of delivery. Items should be unworn, unused, and in the condition received.
Before sending anything back, email hello@bomaandhorn.com with your order number. We will provide return instructions and the correct destination. Do not send merchandise directly to a production facility without authorization.
Damaged or Incorrect Orders
If an item arrives damaged, has a manufacturing defect, or is not what you ordered, contact us as soon as possible and within 30 days of delivery. Include your order number and photographs when possible so we can resolve the issue quickly.
Questions?
Email hello@bomaandhorn.com. We would rather answer a question before a return than make the process harder afterward.